REFUND POLICY

A legal disclaimer

We offer a full refund within 15 days of purchase for online orders. All returned products must have their original tags, have no signs of damage and original packaging intact. Please return it along with original packaging it came in, no oversized or large boxes will be accepted as these increases shipping rates. Any additional fees incurred because of larger packaging will be deducted from the refundable amount, if applicable. We do not accept returns of made to order pieces, customisable collections, engraved pieces and special orders. You will be refunded via your original method of payment.

Refund Policy

Please find below a good to know guide on our items which are eligible for returns:

In Stock – Ships Today: These items are available on hand and are processed for shipping immediately. These items are eligible for returns & refunds.

Backorder – Ships On: These items are out of stock and the “Ships On” date mentions when they will be shipped after receiving the new pieces. These items are eligible for returns & refunds.

Special Order – Ships On: These items are made specially as per your unique size requirements and the “Ships On” date mentions when it will be dispatched from our facilities. These items are not eligible for returns or refunds.

Made to Order: These items are customised, one of a kind pieces made as per your designs. Based on the complexity of the design, we will give an estimated date of shipping. These items are not eligible for returns or refunds.

Important Note

Please note that any customized pieces are not refundable.

Please make sure of the correct piece size before placing an order. Most of the our rings and bracelets are not resizable.

ebriza allows only one exchange per order. All exchanged items are not refundable.